Infrastructure Operations Coordinator

Context

As part of the strengthening of an IT organisation and the evolution of its infrastructure, you will join a team responsible for a diverse range of technical environments and high-stakes projects focused on availability, security and service continuity.

Your role

You will coordinate operational activities, infrastructure projects and internal and external contributors. You will monitor schedules, risks, dependencies, budgets and service levels, while contributing to the development of working methods and the continuous improvement of the organisation.

Responsibilities

• Coordinate infrastructure evolution, modernisation and obsolescence remediation projects.
• Prepare, consolidate and monitor the division’s schedules.
• Track project progress, identify risks and manage dependencies.
• Organise progress meetings and provide reporting to stakeholders.
• Coordinate internal and external contributors and ensure objectives, deadlines and budgets are met.
• Structure and harmonise the teams’ operating models and working methods.
• Identify organisational issues and propose improvement solutions.
• Implement monitoring and management tools.
• Document, update and distribute operational procedures and operating and maintenance processes.
• Participate in change management and ensure procedures and best practices are applied.
• Ensure the traceability of interventions and completed actions.
• Coordinate external service providers’ interventions and monitor their contractual commitments and service levels.
• Check that services are delivered correctly and monitor requests, incidents and corrective actions.
• Support the division’s accreditation and compliance initiatives.
• Structure technical and organisational repositories, together with inventory and licence monitoring.
• Centralise information and ensure it remains accessible.
• Contribute to the improvement of ITIL processes and the definition of technical standards.

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